How can we help?

Write to [email protected] as soon as possible with your order number and what you need (cancel, new address, different size). Because we group orders for dispatch, there is usually a window before your package is handed to the carrier, and in that window we can simply update or cancel the order.

Once the carrier has the package we can no longer change it. An incorrect or incomplete address is your responsibility from that point (see section 6 of the shipping policy), so the sooner you write, the better.

We ship worldwide from Colombia, and free shipping is available everywhere. Free shipping works through order consolidation: we group orders over a few days and dispatch them together. If you prefer not to wait for a grouped dispatch, Standard and Express options are offered at checkout. Details in the shipping policy.

What we commit to is the handling time of the method you choose: Free Shipping is dispatched within 4–6 business days, Standard within 2–3, and Express within 24 hours (business days, Colombian holidays excluded).

Once the carrier has your package we send you the tracking reference. Arrival dates depend on the carrier, destination, and customs, so we honestly cannot promise them; any estimate you see is indicative only.

When your order is handed to the carrier you receive a shipment email with the tracking reference. If you created an account you can also find your orders under Account → Orders. Tracking not moving for a long time, or a damaged package? Write to [email protected] within 7 days and we will pursue the claim with the carrier for you.

Possibly, depending on your country. International orders are shipped from Colombia and you act as the importer: any duties, taxes, or brokerage fees your country charges are not included in our prices and are not collected by us. See section 8 of the terms & conditions.

Credit and debit cards (Visa, Mastercard, American Express), processed securely by our payment partners. Your card details go directly to the payment provider, never through our servers. We do not accept PayPal at the moment.

Prices are shown in US dollars, but as a Colombian store the charge itself is made in Colombian pesos, converted at the official market rate (TRM) of that day. The checkout shows you the exact COP amount before you pay.

If your card is not in COP, your bank converts the charge at its own rate and might add a ~1.5%–2.5% card fee, so the final figure on your statement can differ slightly from the displayed total. That margin goes to your bank, not to us.

At checkout, look for the discount code field in the order summary ("In your Cart"), enter your code, and apply it. Codes have expiry dates and are usually single-use; if a valid code isn't working, write to [email protected] and we'll sort it out.

You can return an item within 14 calendar days of delivery, provided it is unworn, unwashed, undamaged, and has all tags attached. Write to [email protected] with your order number to start. Refunds go to the original payment method after we receive and inspect the item; return shipping for change-of-mind returns is at your cost. Full details in section 10 of the terms & conditions.

Yes. If your order hasn't shipped yet, write to [email protected] right away and we simply update the size. If it already shipped, we exchange it: you cover the shipping back to us, and we cover the shipping of the replacement to you.

Write to [email protected] with your order number, a description, and photos. If an item is defective in materials or workmanship, or materially differs from its written description, we repair it, replace it where stock allows, or refund it, at your choice and at our cost.

We issue the refund to your original payment method once the return is received and inspected. Banks and card networks then take their own time to post it, typically 5–10 business days.

Our pieces are cut for movement, on the form-fitting side. Each product page lists the available sizes for that piece. If you like more room, size up; if you prefer more support, stay true to size. Unsure between two? Write to [email protected] with your measurements and the piece you want, and we'll recommend one. And if it still isn't right, exchanges are simple.

Follow the care label on each garment, it is the authoritative guide. As a rule for technical fabrics: wash cold, skip the softener, and hang to dry. Heat is what ages performance fabrics; damage from misuse or incorrect care isn't covered as a defect.

We are a two-person company, and part of our imagery is currently made with AI, disclosed plainly in section 3 of our terms. The written product description (materials, measurements, care) is always the authoritative reference. And it is a vow, not a footnote: as we grow, real photographers, real models, and real hands replace AI at every step.

1.5% of our revenue, every sale, funds permanent carbon removal through Frontier: carbon pulled from the air and ocean and locked away for good. It is priced into our products, so it is our commitment, not an extra charge to you. Read more on our story.